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Terms and conditions

Cancellation policy


  • Unlike a lot of music schools, we don’t make students commit to a terms worth of lessons, but instead prefer to be more flexible. Our only concession is that if a lesson is cancelled with less than 48 hours notice, it must be paid for in full. This is for any reason including sickness.


Regular lesson slots


  • If you have booked a regular lesson slot, that is now reserved in our diary for you every week or fortnight with no end date, and will continue through all school holidays. 


  • If you can’t make a lesson for any reason, or would like to change day/time, you need to let us know via email to with as much notice as possible. Please email instead of contacting teachers directly.


  • There is no problem in doing this, and as long as we have more than 48 hours notice, there will be no charge.


Booking ad-hoc lessons


  • If you can’t commit to a regular weekly or fortnightly lesson slot, there is no problem booking lessons as you go by emailing


Pay for lessons as you go


  • If you like to pay for each lesson as you have it, you can pay at the start or end of each lesson with our card machines at the school.


 Pre-Pay scheme


  • If you prefer to pay for lessons in blocks, you can make a saving by paying in advance for 10 lessons. Prices below:

  • 10 x 30 minute lessons = £240

  • 10 x 60 minute lessons = £420


 Pre-Pay terms and conditions


  • Discount is available to students/parents that wish to pay for a block of 10 lessons in advance

  • Lessons can be 30 or 60 minutes long 

  • Lessons can be split between different instruments as long as lesson duration is the same

  • Lessons can be shared between family members or friends as long as the lesson duration is the same


Invoicing and payment


  • Invoices must be paid on or before the first lesson of 10

  • New invoices will be issued around the time of the last lesson of 10 (unless told otherwise)

  • Invoices can be paid online using a card or by BACS bank transfer, or at the school with debit card

  • If an invoice is not paid by the 4th lesson of 10, the discount will be forfeited and a new invoice will be issued for the full amount of 10 lessons

  • If invoices are repeatedly paid late, the pre-pay scheme will be stopped

  • Late cancellations will be dealt with in the same way as with any payment method. Any lesson cancelled with less than 48 hours notice will be forfeited 

  • Copies of our records are available upon request 

  • Regular lesson days/times can be changed subject to availability

  • Pre-payment is non-refundable after lessons have started

  • Lessons are valid for 1 year

  • Students/parents are responsible for notifying us of any change of contact information


Other terms and conditions


Lesson cover


  • In the event of a teacher being absent, we will endeavour to cover the lesson with a different teacher. If no-one is available to cover, we aim to give you as much notice as possible.


Gift vouchers


  • Gift vouchers are not specific to one instrument and can be redeemed against any lesson.

  • All gift vouchers are valid for 12 months from issue


Group sessions and workshops


  • Once booked, payment is non-refundable.


Contact details


  • On starting lessons here with us, we will request full up to date contact details, which we will keep on file. If you move or change phone number/email address etc, please let us know so that we can update our files. Your details are not shared or used for any other purpose.

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